Messaging Compliance Policy

(Applicable to SMS, MMS, and Email Messaging Services)

1. Overview

The Knexis service is an integrated messaging platform that enables clients to send SMS, MMS, and email communications tools that follow strict philosophies, which serve to protect the privacy ofYour members or customers. You will adopt and maintain the Privacy Policy, as identified herein. Additionally, You consent to all terms set forth in Knexis Import Agreement, as defined below.

Knexis reserves the right, in its sole discretion, to modify or change this Privacy Policy at any time with or without prior notice toYou. You must review the current Privacy Policy on a regular basis on KNEXIS’ website. Your continued use of the Knexis service following any changes to the PrivacyPolicy constitutes Your full acceptance of those changes.

A. Information Collection, opt I n and opt Out Processes:

Knexis provides You with the tools and resources to collect Your members’ or customers’ contact information on an opt-in basis. On the other hand, those members or customers have the ability to opt out of Your distribution lists easily and at any time.

i. You agree that You will not access or otherwise use ANY third party mailing lists for email addresses, instant message screen names, or phone numbers, or otherwise prepare or distribute unsolicited messages in connection with ourService.

ii. You agree to import, add, edit, access or otherwise use only lists for which all listedparties have opted in to receive correspondence from You (herein,“Permission-BasedLists), in connection with Your use of the Service.

iii. You hereby consent that You shall not use any other lists in connection with Your use of the Service.

iv. Importing phone numbers is prohibited, without tangible proof of members’ or customers’ explicit consent to receive messages, which You shall retain. Knexis reserves the right, in its reasonable discretion, to deny access to the import feature or require You to comply with a more stringent qualification process, to prove the method of opt-in, provide evidence of opt-in, Your legal identity and/or Your organization’s identity.

v. You agree to comply with all local, State and Federal regulations and general practices governingYour specific content or promotion type. Content affiliated with alcoholic beverages are strictly prohibited. In particular, alcoholic beverages or entertainment content or promotions targeted to people under 21 years of age may not be sent through Knexis’ Service.

vi. You agree to identify Your organization, product and Service accurately and not deceive Your recipients in any message with reference to Your identity, offering, availability, pricing, benefits, or any other aspects of Your communication.

vii. Although Knexis does not assume the duty or obligation to monitor any messages created, posted, or sent by You or any third parties, Knexis serves the right, in its sole and absolute discretion, to monitor any and all messages created or sent by You or any third parties, at any time, without prior notice, to ensure that they conform to any usage guidelines or policies relating to our Website or Services.

B. Online Sign-up:

Knexis allows You to collect email addresses, phone numbers, and other custom data whenmembers or customers opt in to join Your distribution list(s), via an Online Sign-up page poweredby Knexis. When joining adistribution list, the Knexis System will ask members or customers forpersonal information such as their name, phone number, and email address. The information theyprovide and the information Knexis obtains about them may be used:

1. For verification and authentication purposes with regard to requests or changes of any personal information or data related.

2. Provide subscribers with products and services they request.

3. To Anticipate and resolve problems and conflicts with our products and services.

4. For other purposes communicated at the time they authorized use of their information.

C. Mobile Keyword

In addition to Online Sign-up pages, You can also collect mobile phone numbers when members textYour mobile keyword (that You create) to KNEXIS’ shared short code. By texting Your mobile keyword, members are opting in their respective mobile phone numbers to join Your distributionlist(s). By a member texting into Your mobile keyword, they are giving implied consent to view and access their mobile numbers and also send them text messages. Members can remove their mobile phone numbers from Your database at any time by replying to any text message they receive fromKNEXIS with“STOP.

If You believe that Your contact information was collected by a KNEXIS user without Your consent and would like to report spam, please contact KNEXIS. When reporting the offending organization, please include the contact address or number that sent You the spam, the username of the sender, and the message or first few sentences of the message that You consider spam. KNEXIS is a strong supporter of a spam-free communication environment.

D. Mobile Keyword:

Subscriber understands and agrees that mobile text messages disseminated using the KNEXIS’Service are intended for recipients over the age of 13 and are delivered via US Short Code 95577, or alternatively, any other Knexis short code.

Subscriber understands that transmission of communications to its members via Subscriber’s respective distribution lists, using the KNEXIS’Service, Message & Data Rates May Apply. ThisService is available for Subscriber’s members on AT&T, Verizon Wireless, T-Mobile®, Sprint, VirginMobile USA, Cincinnati Bell, Centennial Wireless, U.S. Cellular®, Boost, and others in the US. Many international carriers are also supported. International carriers include SaskTel, MicrocellConnexions, NorthernTel Mobility, MTS Communication, Telebec, Aliant Mobility, Telus, VirginMobile Canada, Bell Mobility, and Rogers. For help in the US, members may text HELP to 95577.

Members may stop mobile subscription at any time by sending text message STOP to Short Code95577 in the US. To use the Knexis service, a respective Subscriber member’s phone must have text messaging capability. If You received an unwanted instant message, text message, or voice call, please call the Knexis Unsubscribe Hotline at 1-866-866-0009.

To protect consumers and ensure lawful use, all clients must comply with:

Violation of these rules may result in immediate suspension of messaging capabilities.

2. Data Ownership

Knexis will not use your database or any other private information stored in your account for any purpose other than those indicated in these Terms of Use or to comply with legal requirements.

Organizations own all subscriber data collected through Knexis. Data is used only as permitted and will not be sold or shared except as required for service, legal compliance, fraud prevention, or as permitted by law.

3. Consent & Opt - In Requirements

Clients must ensure all message recipients have provided proper consent before receiving messages. Approved forms of opt-in include:

Web form submission
Text - to - join keyword
Written consent
Verified online checkbox
Customer - initiated communication requesting information
Mobile messaging is intended for users 13+. Alcohol - related messaging may not target individuals under 21
Data Ra tes May Apply.

Knexis provides its’ customers with tools and resources to collect subscribers’ contact information on an opt-in basis through online sign-up forms, mobile keywords, or organization-initiated imports.

Imported lists must be permission-based, and organizations may not use third-party lists withoutproof of consent.

Knexis maintains digital records of consent through Opt-in and Opt-out forms incorporated withinits messaging platforms for auditing purposes.

4. Content Restrictions

Prohibited content includes:

Spam, mass unsolicited messaging, or purchased lists
Deceptive or misleading messages
Illegal products or activities
Hate speech or harassmen
SHAFT content (sex, hate, alcohol, firearms, tobacco) unless explicitly allowed by carriers

All messaging must be truthful, relevant, and clearly identify the sender.

Messages may be sent only to individuals who have opted in. Organizations are responsible for maintaining compliance with industry standards and laws. Knexis maintains a no-tolerance spam policy.

5. Opt - Out Requirements

Every SMS and email message must include a clear opt - out mechanism, such as:

Opt-out requests must be honored immediately and automatically.

Knexis messaging platform will include opportunities for subscribers withdraw consent by replyingSTOP to SMS messages or selecting unsubscribe links in emails.

If You believe that Your contact information was collected by a Knexis user without Your consentand would like to report spam, please contact Knexis; or call the Knexis hotline at 1-866-866-0009.When reporting the offending organization, please include the contact address or number that sentYou the spam, the username of the sender, and the message or first few sentences of the message that You consider spam. Knexis has a no tolerance spam policy.

6. Message Frequency & Transparency

Clients must clearly disclose:

Consumers should always know what they are signing up for.Knexis service may NOT be used forsending any unsolicited messages (commonly known as spam)except for government-sanctionedcases such as financial and healthcare alerts.

7. Data Handling & Security

Clients must safeguard:

Knexis uses secure infrastructure and encryption where appropriate, but clients are responsible for ensuring their own lists comply with regulations.

8. Carrier Compliance

Messaging programs may be subject to carrier audits.

Knexis reserves the right to review client messaging programs for compliance, and may:

9. Client Responsibilities

Clients are solely responsible for:

Ensuring contacts have legally valid opt - in
Maintaining clean, accurate contact lists
Avoiding spam or high complaint rates
Complying with all legal requirements and carrier rules
Monitoring message performance and deliverability
Imported lists must be permission - based, and organizations may not use third - party lists without proof of consent.

Knexis provides tools but does not assume legal responsibility for client message content or behavior.

10. Confidentiality

Terms, discussions, and related documentation are confidential unless disclosure is legally required or information becomes public through no breach

11. Enforcement

Knexis may suspend messaging services for:

Suspension may occur without prior notice.

Knexis also reserves the right to refuse service if Knexis believes that your conduct is harmful to the interests of Knexis and its affiliates. Knexis reserves the sole discretion and right to permanently delete archived data after 90 days.