Privacy Policy
Effective Date: January 16, 2026
Knexis, LLC
1. Introduction
Knexis, LLC (“Knexis,” company “we,” “us,” or “our”) is a website design and digital services company that creates custom, SEO-optimized websites built to elevate our customers’ brands and drive measurable results. We also provide hosting, website maintenance, SEO and advertising solutions, and an integrated automated messaging platform for managing SMS, MMS, and email communication from one seamless dashboard.
This Privacy Policy explains how we collect, use, disclose, and protect information across all of our websites, digital properties, client portals, and services. By using our services, you agree to the terms of this Privacy Policy.
2. Definitions & Information We Collect
A. Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Business for the purpose of the CCPA (California Consumer Privacy Act), refers to the Company as the legal entity that collects Consumers’ personal information and determines the purposes and means of the processing of Consumers’ personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers’ personal information, that does business in the State of California.
- Knexis (referred to as either “the company, “Knexis “we,” “us,” or “our in this Agreement) refers to Knexis, LLC, 1629 K St NW.
- Consumer, for the purpose of the CCPA (California Consumer Privacy Act), means a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Country refers to: Maryland, United States.
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.
- Personal Data is any information that relates to an identified or identifiable individual. For the purposes of the CCPA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
- Sale for the purpose of the CCPA (California Consumer Privacy Act), means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer’s personal information to another business or a third party for monetary or other valuable consideration.
- Service refers to the Website.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website refers to Knexis, accessible from https://knexis.com
- You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
B. Information You Provide Us
We may collect information directly from clients and users, including:
- Name, email address, phone number, and business contact details
- Content submitted for website design (text, images, logos, brand assets)
- Hosting credentials, DNS access details, and integration information (stored securely)
- Billing and payment information
- Messaging platform data (contact lists, messages, delivery preferences)
C. Information Collected Automatically
When you interact with our website or hosted sites, we may automatically collect:
- IP address, browser type, device identifiers
- Pages visited, time spent, referring to URLs
- Cookies, analytics tags, and similar tracking technologies
- Hosting logs, security events, and performance data
D. SEO, Analytics, and Advertising Data
To deliver SEO and advertising services, we may collect or access:
- Search metrics, ranking performance, and keyword data
- Site analytics and traffic information
- Platform insights from third - party tools (Google Analytics, Meta Ads, etc.)
E. Information From Third Parties
We may receive information from:
- Contractors providing design, maintenance, or marketing services
- Integrated software platforms (email providers, CRMs, analytics tools)
- Advertising networks and social platforms
3. How We Use Information
A. Service Delivery
We use client and user information to:
- Design, develop, update, and maintain websites
- Provide hosting, backups, security monitoring, and technical support
- Deliver SEO, analytics reporting, and advertising campaign management
- Operate SMS, MMS, and email messaging tools
- Process payments and managing customer accounts
B. Communication
We use information to:
- Send project updates and support communications
- Respond to inquiries
- Provide service announcements or system notifications
- Send optional promotional messages (with opt - out options)
C. Performance, Analytics & Improvement
We analyze data to:
- Improve website functionality and user experience
- Enhance the effectiveness of SEO and ad campaigns
- Monitor server performance and security
- Develop new features and services
D. Safety, Legal, and Compliance
We may use information to:
- Prevent fraud and unauthorized access
- Comply with legal obligations, court orders, or regulatory requirements
- Enforce our terms of service or contractual rights
4. Sharing & Disclosure of Information
A. Internal Teams
Authorized personnel at Knexis may access information to perform job duties.
B. Third-Party Service Providers & Contractors
We may share information with trusted partners who assist with:
- Website design and development
- Hosting, DNS, and infrastructure management
- SEO, advertising, and analytics services
- Messaging and email delivery
- Billing and payment processing
All contractors and vendors are bound by confidentiality and data protection requirements.
C. Platform Integrations
We may share necessary data with:
- Hosting platforms and CDNs
- Analytics tools (e.g., Google Analytics)
- Email and SMS service providers
- Advertising networks (e.g., Google Ads, Meta Ads)
D. Legal Requirements
We may disclose information if required by:
- Law, regulation, or legal process
- Requests from government or law enforcement
- Protection of rights, property, or safety of Knexis, our clients, or users
5. Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes described in this policy
- Provide ongoing services
- Meet legal, accounting, or contractual obligations
Data may be securely deleted or anonymized after the retention period.
6. Data Security
Knexis uses industry - standard security measures to pr otect data, including:
- Encryption of sensitive information
- Limited access based on role
- Secure server environments and firewalls
- Regular security monitoring and backups
- Vendor and contractor security requirements
Despite our efforts, no system can guarantee 100% security.
7. International Data Transfers
Some service providers may process data outside your home country.
We use appropriate safeguards such as standard contractual clauses or certified vendors to protect transferred data.
8. Your Rights & Choices
You have the right to:
- Opt-in and Opt-out of marketing communications
- Manually retrieve a copy of your data (data portability)
- Opt-out of sharing of personal information where applicable
You will have the opportunity to exercise these rights, at the time of Opt-in, and can exercise your right to always Opt-out.
9. Cookies & Tracking Technologies
We use cookies and similar tools to:
- Improve site performance
- Analyze traffic and user behavior
- Support advertising and retargeting
- Enhance user experience
You can manage cookies through your browser settings or cookie banner preferences.
10. Children’s Privacy
Knexis does not knowingly collect information from children under 13 (or 16 in the EU). If we learn that such data was collected, we will delete it promptly.
11. Third - Party Links
Our websites may include links to external websites.
We are not responsible for the privacy practices or content of third-party sites.
12. Changes to This Privacy Policy
We may update this policy periodically.
Any changes will be posted on this page with a revised effective date. You are responsible for reviewing website privacy policy for all future updates.
Material changes may also be communicated via email or platform notifications.
13. Contact Us
For questions about this Privacy Policy or data practices, contact:
Knexis, LLC
Email: clientservices@knexis.com